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Personal Data Protection Policy

The website www.calebasse.com (hereinafter referred to as the "Site") is an e-commerce site dedicated in particular to the online sale of products from the company Calebasse.

In the context of accessing, consulting, browsing, and using the Site and the services it offers, you are required to provide Calebasse with personal data concerning you.

This data is protected by law. For this reason, Calebasse, in its capacity as data controller, has implemented appropriate security measures to protect your personal data.

We kindly ask you to read this policy, which explains how your personal data is used by Calebasse.

This policy supplements the General Terms of Use as well as the General Terms and Conditions of Sale of the Site (and, where applicable, any document or information notice referring to this policy).

If necessary, you may ask any questions directly to Calebasse by sending an email to contact@calebasse.fr.

Processing of your personal data

All the data you enter on the Site is limited to that strictly necessary for the provision of the products and services offered on the Site, namely:

  • identification data (name, first name, email address, postal address
)
  • banking and financial data (bank details, billing address
)
  • data relating to your order (order number, products ordered, promotional code
)
  • data relating to the return of ordered products (reasons for return, amount refunded
)
  • data relating to the monitoring of the commercial relationship (order history, requests for information, complaints
)
  • data relating to the organization of contests or other promotional operations (participation date, nature of prizes offered
)

If you place an order on behalf of a third party, please note that you are required to inform this person of the communication and processing of their personal data by Calebasse and to provide them with this policy.

In addition, certain data is collected by the Site, namely:

  • location data (to indicate points of sale/collection points near you)
  • connection and browsing data (necessary for the proper technical functioning of the site and its services)

Some of this data is mandatory, others optional, in order to purchase products sold on the Site and benefit from other services offered on the Site. The mandatory or optional nature of the personal data to be provided is indicated at the time of collection. If you refuse to provide the requested mandatory data, Calebasse will not be able to provide the requested services or respond to your requests (such as creating your account on the Site, placing an order, or subscribing to the newsletter).

Why is your personal data collected?

Calebasse processes your personal data solely for the following purposes:

  • creation of your account on the site
  • order management
  • after-sales service
  • improvement of the catalog and your customer experience
  • organization of promotional offers
  • commercial prospecting
  • personalization of browsing on the site and your experience
  • improvement of the site and its services
  • compliance with legal and regulatory obligations

Sharing of your personal data

In the context of accessing, consulting, browsing, and using the Site and the services it offers, your personal data may be communicated to the following recipients:

  • Calebasse and its authorized personnel
  • Subsidiaries (e.g. order processing, after-sales service management, newsletter distribution
)
  • Calebasse subcontractors (e.g. hosting providers, logistics providers, payment providers, email providers)
  • Trusted third-party partners for marketing and analysis purposes (e.g. audience measurement providers, advertising partners such as online ad distribution platforms, in particular for the management and targeting of advertising campaigns)
  • Administrative or judicial authorities (in the event of an express request from them)

Protection of your data by Calebasse

Calebasse has implemented technical and organizational measures to protect your personal data, in particular against possible breaches likely to result, accidentally or unlawfully, in the destruction, loss, alteration, unauthorized access to, or disclosure of your personal data. These measures ensure an appropriate level of data security and take into account the state of the art, the implementation costs relative to the risks, and the nature of the data to be protected.

Calebasse also guarantees that its staff members and any person required to process your personal data comply with internal rules and procedures relating to the processing of personal data, in particular the technical and organizational security measures implemented to protect your personal data.

Retention of personal data

In general, your personal data will only be retained for the period necessary to achieve the purposes for which it was collected or to comply with legal or regulatory requirements.

Unless otherwise specified, Calebasse retains your personal data:

  • until the deletion of your account or in the event of inactivity of the account for 600 days;
  • in the absence of an account, for the entire duration of our business relationship.

Beyond these periods, your data is retained for three (3) years from the end of the business relationship for data processed for promotional purposes, five (5) years from the end of the business relationship for data retained for evidentiary purposes, and ten (10) years from the closing of the fiscal year for data retained for accounting purposes.

Your rights regarding your personal data

In accordance with the applicable regulations on the protection of personal data, you have the following rights regarding your personal data:

  • you may request access to the personal data Calebasse holds about you and obtain a copy, including in electronic format;
  • you may request the correction, updating, and deletion of your personal data, as well as the restriction of its processing;
  • you may object to the use of your personal data;
  • you may withdraw your consent where it has been collected, without affecting the lawfulness of processing carried out prior to the withdrawal;
  • you may inform Calebasse of your "last wishes" regarding your personal data in the event of your death (for example, deletion or transmission to any person of your choice).

In some cases, you must explain to Calebasse why you are exercising one of these rights and, if necessary, provide proof of your identity.

For any questions and to exercise your rights, you may contact Calebasse directly by sending an email to contact@calebasse.fr.

Last updated on 02/05/2023