General conditions of sale
15, rue de la Vistule
Tel : 01 45 85 88 00
Site : www.calebasse.com
E-mail : firstname.lastname@example.org
Public limited liability company with a capital of 7,622 euros
*N°RCS 415 228 311 with a trade register of 1,000 euros
N°RCS 415 228 311 in the Paris trade register (75) *The company CALEBASSE is a limited liability company with a capital of 7,622 euros.
*PLLC CALEBASSE offers food supplements for sale.
*Intracommunity VAT number: FR81415228311.
**1) APPLICATION OF THE GENERAL CONDITIONS OF SALE
These General Terms of Sale (hereinafter the "GTS") apply to all online sales of products (hereinafter the "Products") marketed by Calebasse, PLLC with a capital of € 10,000 registered with the RCS under No. 415 228 311, whose registered office is located at 15 rue de la Vistule 75013 Paris, via the website https://calebasse. com/ (hereinafter the "Site"), made by any natural person with legal capacity and acting in a personal capacity and having the quality of consumer, within the meaning of the Consumer Code (hereinafter "the Buyer"). Prior to placing an order, the Buyer acknowledges that the purchase of Products on the Site is not directly related to a professional activity and is limited to strictly personal use.
The purpose of these general terms and conditions of sale and use (https://calebasse.com/cgu) (the "GTCU") is to define the contractual terms and conditions of supply by Calebasse and the use by the Customer of the Services. They are applicable only to orders placed on the Site or in the Calebasse store for delivery exclusively on the French metropolitan territory. Calebasse reserves the right to modify these GTCU at any time but the Services will be subject to the GTCU applicable at the date of their use.
The Customer declares that he/she has read the entirety of these GTCU and accepts the terms without any reservation.
"Purchaser or Customer**" refers to the natural or legal person who has subscribed to one of the Services, it being specified that the term "Customer" shall also include all users of the Service authorized or mandated by the Customer.
"Order" means a request for a Finished Product sent by the Customer to Calebasse as part of the Offer.
"Account" means the space reserved for the Customer that is accessible online for the consultation of its personal information.
"Content" means the image and/or sound and/or text and/or logic programs stored on the Media or on the Finished Products.
"Contract" refers to the present GTCU, the registration forms, and the price lists having contractual value between Calebasse and the Customer.
"Parties" refers collectively to the Customer and Calebasse.
"Calebasse Shop" means the "Calebasse verte" store located at 15 rue de la Vistule 75013 Paris in which the Services are marketed.
"Site" means the site operated by Calebasse, i.e. www.calebasse.com.
The products offered for sale by Calebasse are those offered for sale on the Site on the day of the consultation of the Site by the Buyer, and within the limits of available stocks.
Calebasse reserves the right to modify at any time the list and ranges of Products available for sale on the Site.
In accordance with Article L. 111-1 of the Consumer Code, the Buyer may, prior to his order, take note on the Site, of the essential characteristics of the Product(s) he wishes to order, such as the description of the product, its selling price, the costs and corresponding delivery methods.
For any information or advice on the Products, the Buyer is invited to contact the Customer Service via the Contact Form, by selecting the reason "I need information" and enter his request.
Any promotional offers proposed by Calebasse remain valid as long as they appear as such on the Site, within the limits of available stocks. In any case, and in the event of total or partial unavailability of Products after placing the order, the Buyer will be informed by the Customer Service as soon as possible of the unavailability of the Product. His order will be cancelled and he will be offered to reorder the rest of the products with the possible assistance of the Customer Service.
The products governed by these GTC are those that appear on the site www.calebasse.com or any other advertising document, property of Calebasse. The products that we offer are described and presented with the greatest possible accuracy. Despite all our precautions, inaccuracies, imprecisions or omissions may occur. However, Calebasse cannot be held responsible for such inaccuracies, imprecisions or omissions concerning the information available. The dosages indicated are indicative and may vary according to the harvests of an identical product to another.
The photographs of the products are not contractual.
The products are offered within the limits of available stocks. The products of Calebasse depend on the harvests of the raw materials, the climatic and meteorological conditions and the deliveries of the harvests, so that the salesman cannot guarantee permanently the sufficient supplies of the articles proposed with the sale. If by the extraordinary, an ordered article was unavailable or exhausted at the time of the recording of the order, the salesman engages himself to do everything to satisfy his customer.
The sale prices of the Products online on the Site are in euros and are the prices in effect at the time the order is placed by the Buyer, less any discounts, rebates and discounts applicable to the order. The prices include the value added tax (VAT) applicable on the day of the order, and are therefore inclusive of all taxes (TTC). Any change in the applicable VAT rate will automatically be reflected in the price of the Products sold by Calebasse on the Site.
The prices indicated on the Site do not include shipping costs, which are subject to additional billing. The shipping costs are indicated before the confirmation of the order by the Buyer.
The sale prices of the Products and the shipping costs may be modified by Calebasse at any time. If applicable, these modifications will apply to any order confirmed by the Buyer.
Any order implies the express and unreserved acceptance of these GTC and the GCU. It is specified that the Buyer can check the contents of his basket and make changes before validating his order.
Any Buyer wishing to place an order on the Site must follow the steps below:
Add the desired Product(s) to the shopping cart;
Identify himself/herself in order to access his/her Calebasse customer account with his/her login and password or, if the Buyer does not have a customer account, fill in the information necessary to place the order. In the latter case, the Buyer may choose to create an account by clicking on "I do not have an account";
Choose the delivery method;
Choose the method of payment;
Along the order tunnel and up to the payment page, the Buyer can view the summary of his order and return to the previous pages to modify it, if necessary;
Confirm that he/she has read the Site's General Terms and Conditions and confirm the order by clicking on "Confirm my order";
Make a secure payment request;
Proceed to the secure payment;
Return to the merchant site.
After validating the order, Calebasse will acknowledge receipt by sending the Buyer an email confirming the order, including the summary of the order and the order number, upon receipt of payment. An invoice is systematically sent to the Buyer. The distance selling contract is formed upon receipt of the order confirmation email sent by Calebasse. In any case, the sale is concluded only after the reception of the total payment of the price by Calebasse.
Calebasse reserves the right not to validate, suspend the execution, or cancel an order for legitimate reasons and in particular, without this list being exhaustive:
When the quantities of products ordered are abnormally high or unusual and seem inappropriate for the needs of a consumer;
In the event of fraud or attempted fraud by the Buyer;
In case of incident or dispute relating to the payment of an order;
In case of stock shortage not identified or identifiable at the time of order taking.
In this context, Calebasse reserves the right to ask the Buyer for any additional information it deems necessary.
For any cancellation or modification of an order desired by the Buyer, the Buyer is invited to contact the Customer Service from the Contact Form as soon as possible, in order to study the technical feasibility of the operation. The Buyer is informed that no cancellation or modification of an order will be technically possible if the preparation of the order by Calebasse has been initiated, finalized or even shipped. If necessary, the Buyer must exercise his/her right of withdrawal according to the terms of article 8.3. of these GTC.
5.1. Methods of payment
The payment of the order is made by credit card (Carte Bleue, Visa and MasterCard) or any other method indicated at the payment stage. These payment cards must be issued by a banking or financial institution located in the European Union or Monaco. The Buyer guarantees that he/she is fully entitled to use the payment card and that he/she has the necessary authorizations to proceed with the payment of his/her order by bank card.
In case of purchase by credit card, the bank account of the Buyer is debited at the time of the confirmation of his order.
5.2 Payment Management
Calebasse reserves the right to suspend or cancel any order and/or delivery in case of default by the Buyer in its payment obligation, whether total or partial, of payment incident or fraud or attempted fraud, without the Buyer being able to claim any compensation for this.
As part of the fight against Internet fraud, Calebasse reserves the right to ask the Buyer for any information relating to his/her identity such as a photocopy of his/her identity card and/or any other additional information necessary to verify the non-fraudulent nature of the transaction. The personal data provided by the Buyer in this context will be processed in accordance with the Personal Data Protection Charter.
In addition, the information relating to the Buyer's order may be transmitted to any third party authorized by law or designated by Calebasse for the sole purpose of verifying the identity of the Buyer, the validity of the order, and the method of payment used.
Online payments on the Site are made through a payment provider. After validation of the payment and confirmation of his order, the Buyer will receive by email the confirmation of the payment from the latter as well as the confirmation of the order. An invoice will be systematically sent to him.
5.3. Security of payment operations
Online payments on the Site are made via the secure platform of the payment provider, supplemented by specific control measures for each payment method, in order to guarantee the security of purchases made on the Site and to fight against fraud.
The bank details communicated at the time of any order are encrypted thanks to the Secure Socket Layer (SSL) protocol. In order to ensure the security of payment by credit card on the Site, the Purchaser will be required to transmit to the Calebasse payment provider the visual cryptogram (CVV) appearing on the back of the credit card used by the Purchaser.
During each transaction, it is specified that the payment is controlled by the 3D-SECURE system. This system is a secure protocol of payment on the Internet allowing to ensure that the bank card is used by its owner.
- PROPERTY RESERVE
Calebasse retains full ownership of the Products sold until full payment of the full price, including principal, fees, taxes and compulsory contributions. Failure to pay may result in the reclamation of the Products.
The transfer of the risks of loss or deterioration is carried out between the hands of the Buyer as from the delivery or the handing-over of the Products.
The Products ordered by the Buyer will be delivered to the address indicated by the Buyer as the delivery address when placing the order. It is specified that for technical and logistical reasons, from the site, deliveries are only possible in Metropolitan France, Germany, Belgium, Luxembourg, Portugal.
The Buyer is solely responsible for the delivery data (address, identity, contact details, etc.) that he/she provides when placing the order. In case of erroneous or missing information, neither Calebasse nor the carrier can be held responsible for the delivery.
7.2. Methods of Delivery
The Buyer can choose among the following delivery methods:
Home delivery: Colissimo home without signature
The parcel containing the ordered and paid products is deposited in the mailbox at the delivery address given by the Buyer when placing the order.
In the event that the mailbox does not allow the package to be inserted, the Buyer or the recipient of the order receives an e-mail allowing him/her to withdraw the package at the place indicated in the e-mail. In the event that the package is not collected within this period, the package is returned to Calebasse. In this case, the Buyer will be reimbursed for the amount of the order, delivery fees deducted, on the same payment method as for the purchase, unless the Buyer expressly agrees to another method of reimbursement.
Home delivery: Chronopost home with signature
The parcel containing the ordered and paid products is delivered by Chronopost against the signature of an acknowledgement of receipt by the Buyer or the recipient of the order.
The day before the delivery, Chronopost informs the Buyer by email that a delivery is scheduled. In case of unavailability, the Buyer has the possibility to reschedule the delivery at a later date or to change the delivery location (safe place, neighbor, proximity point), within the time frame specified by the carrier. On the day of delivery, the Buyer will receive a notification indicating the delivery time slot and again offering to reschedule or change the delivery location. If the parcel is made available at a local delivery point, the Buyer or the recipient of the order has the time period indicated by Chronopost to collect the parcel. After this period, the package will be returned to Calebasse.
The delivery of the order will be considered as made in the hands of the Buyer or the recipient of the order designated on the transport document upon signature of the latter on the transport document, or communication of the secret code indicated by the carrier, if applicable.
The acknowledgement of receipt signed upon receipt of the package by the Buyer or the recipient of the order, is proof of delivery and receipt by the Buyer of the products ordered. No dispute relating to the delivery itself is possible if the package appears to have been delivered, the computer system (flashing) of the carrier being evidence.
Delivery in relay point with Colissimo
The parcel containing the ordered and paid products is deposited at the collection point selected by the Buyer when placing the order. The Buyer has the time specified in the email informing him of the availability of his package in the collection point indicated, to withdraw it. The withdrawal is possible only on presentation of the identity card and the signature of the Buyer or the recipient of the order. After the withdrawal period specified by the carrier, the package is returned to Calebasse.
The signature affixed by the Buyer or the recipient of the order is proof of receipt by the Buyer or the recipient of the order of the products ordered. No dispute regarding the delivery itself is possible, the package can only be collected upon presentation of a proof of identity.
The delivery of the order will be considered as carried out between the hands of the Purchaser or the recipient of the order designated on the transport document as of signature of this last on the transport document, or of the communication of the secret code indicated by the conveyor, if necessary.
**Pick up in-store **
The parcel containing the ordered and paid products is deposited at the store "Calebasse Verte" located at 15 rue de la Vistule 75013 Paris. The order is made available for collection 24 hours after confirmation of the order during the week and the next working day in case of order placed on the weekend.
7.3. Delivery times
The Buyer is informed that the delivery times indicated above are subject to the availability of the Products and are indicative. It is specified that the delivery times take into account a preparation time of 0 to 3 calendar days, depending on the day and time of placing the order.
The delivery time starts to run as soon as the order is confirmed to be shipped, which will be notified by email to the Buyer.
Calebasse undertakes to implement all the necessary means to respect the delivery times indicated. In case of elements outside the control of Calebasse such as the occurrence of fortuitous events or force majeure, bad weather, periods of high traffic on the Site, the delivery times may be extended. If the delay in delivery is caused by the aforementioned cases, Calebasse undertakes to inform the Buyer as soon as possible.
In the event of a delay in delivery of more than 7 business days, the Buyer must quickly inform Customer Service who will transmit the information to the carrier concerned to open an investigation, which may last up to 30 business days from its opening. If the package is found during the investigation, it will be redirected to the home of the Buyer. If the package is not found at the end of the investigation period, the carrier will consider the package as lost. In this case, Calebasse will contact the Buyer to offer (i) either a refund of the order, or (ii) the reshipment of an order identical to the initial order. If one or more lost Products are unavailable, Calebasse will reimburse the Buyer for the entire order and will offer to reship a new order with the available Products, subject to the corresponding payment.
7.4. Anomalies, damage, damaged packages
Upon receipt of the order, the Buyer or the person to whom the order is addressed is required to check the condition of the package and the conformity of the Products to the order (reference of the Products, quantity).
In the event of delivery against signature in person by a deliveryman or in point-relais, the Purchaser is held to announce immediately the reserves which it intends to emit on the state of the Product even to refuse the reception. The Buyer must contact Customer Service within a maximum of 48 working hours from the date of receipt to notify Customer Service of his/her reservations, as well as the elements justifying the non-conforming delivery (photographs), so that a claim can be made by Calebasse to the carrier concerned
In case of delivery by mailbox, any anomaly concerning the delivery (repackaged package, damaged package, broken Products, damage...) must be notified directly to the carrier concerned.
The Buyer must contact Customer Service within a maximum of 48 working hours from receipt to notify its reservations, as well as the elements justifying the non-conforming delivery (photographs, proof of the filing of reservations with the carrier), so that a claim can be made by Calebasse with the carrier concerned.
To contact Customer Service, the Buyer must fill in the Contact Form by selecting the reason "I have a complaint" as well as the appropriate sub-reason.
The Customer Service will process the Buyer's request as soon as possible. In this context, it may request any additional information and/or carry out any verification necessary to process the request.
- CUSTOMER SERVICE
The purchaser may contact Calebasse's customer service for any question or information, either by e-mail at email@example.com or by telephone at 01 45 85 88 00 or by mail at Laboratoire Calebasse, 15 rue de la Vistule 75013 Paris.
- RIGHT OF WITHDRAWAL
9.1. Time limit for exercising the right of withdrawal
In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the Purchaser shall have a period of 14 (fourteen) clear days from receipt of its order to exercise its right of withdrawal, without having to give reasons for its decision.
9.2 Products excluded from the right of withdrawal
In accordance with the provisions of articles L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for orders relating to the supply of goods which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection.
Thus, the right of withdrawal cannot be applied to deteriorated or perishable products and to products that have been opened, consumed in part or in whole, annotated, labelled or not in perfect condition for resale. The right of withdrawal is only valid for deliveries in France and Europe.
9.3. Modalities for exercising the right of withdrawal
In accordance with the provisions of Article L 221-18 of the Consumer Code, the customer has a period of fourteen (14) clear days to exercise the right of withdrawal from the day after receipt of the products. Consequently, the customer can decide to return any product for exchange or refund. If this period expires on a Saturday, Sunday, holiday or day off, it is extended until the next business day. No reason must be given by the customer.
No penalty shall be charged to the withdrawing customer. To exercise his right of withdrawal, the customer can write to the Customer Service via the contact form.
The exercise of the right of withdrawal entails the reimbursement of the sums paid by the customer when placing the order, shipping costs not included, at the latest within 28 days from the date on which this right was exercised. La Calebasse reserves the right to postpone the refund until receipt of the products.
9.4. Effects of the legal right of withdrawal / refund
Subject to the respect of the conditions of delay above, of state of the products and modalities of return of the Products, the Purchaser will obtain a refund of the purchase price of the returned product(s). The return costs are borne by the Buyer.
The reimbursement will be made within a maximum of 14 working days from the date on which the Purchaser exercised his/her request for retraction. However, Calebasse will postpone the reimbursement period until the day of the recovery of the returned Products in Calebasse's logistics center.
Beyond the exercise of the right of withdrawal referred to in Article 8 of these GTC, the Buyer may return the Products if they do not conform to the order or if they prove to be defective or damaged. In these cases, the Buyer is invited to follow the process below.
In the event of delivery against signature in person by a deliveryman or in point-relais, the Purchaser is held to check the state of the parcel(s) received and to announce any nonconformity on the delivery order within the times below or to refuse this one.
In case of delivery in a letter box, any anomaly concerning the delivery (repackaged package, damaged package, broken products, damage, etc.) must be notified directly to the carrier concerned.
The Buyer must submit to Calebasse any claim of delivery error and/or non-conformity of the Products in kind or in quality compared to the indications on the order form, within a maximum of 48 working hours following delivery. Any claim not made in accordance with the rules defined in this article and within the time limits set shall not be taken into account and shall exempt Calebasse from any liability towards the Buyer.
To return one or more Products under this article, the Buyer or, if applicable, the recipient of the order, must contact Customer Service via the online contact form.
It is specified that in the context of a return of Product(s), the Customer Service reserves the right to ask the Buyer for any information and supporting documents to process his request. In particular, in the case of a defective or damaged product, the Buyer must provide photographs of the Product in question.
The Buyer is required to keep all proof of the deposit of the parcel at the post office. In the event that the Buyer is unable to provide such proof, any risk associated with the return of a Product shall be borne by the Buyer. Any product returned to Calebasse must be returned as a whole and in its original packaging. After examination of the return request and verification of the supporting documents, Calebasse will reimburse the sums paid by the Purchaser without charge, within 30 working days after receipt of the package containing the returned Products in its warehouses.
- LEGAL GUARANTEES
Independently of any commercial warranty that may be granted to the Buyer, Calebasse, in its capacity as seller, is bound by the defects of conformity of the Product it has sold in accordance with articles L. 217-3 to L. 217-4 of the French Consumer Code, partly reproduced below.
11.1 Legal warranty of conformity
With respect to the legal warranty of conformity, the Consumer Code provides as follows
Article L. 217-4 of the French Consumer Code: "The seller is required to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility." Article L. 211-5 of the Consumer Code: "To be in conformity with the contract, the goods must :
Be fit for the purpose usually expected of similar goods and, where applicable: correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model; present the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling ;
Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L. 211-12 of the Consumer Code: "The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods".
The Buyer may invoke the legal guarantee of conformity within a period of 2 years from the delivery of the product, without having to prove that the defect existed before delivery. The Buyer will be able to benefit from the following solutions according to what it is possible to do and subject to the conditions of cost envisaged by the article L. 217-9 of the Code of the consumption:
Either the replacement of his product by an identical product or of equivalent quality and price, depending on available stocks;
Or the repair of his product.
If these two solutions are impossible to implement within 30 days following the Buyer's request according to the conditions provided for in Articles L. 217-9 and L. 217-10 of the Consumer Code, Calebasse will proceed with a full refund (purchase price and possible delivery costs), against return of the product. The cost of returning the product, the cost of repairing the product or the possible delivery of another product will be borne by Calebasse.
11.2 Warranty against hidden defects
With regard to the warranty against hidden defects, it is recalled that the Civil Code provides as follows:
Article 1641 of the Civil Code: "The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have given a lower price for it, if he had known of them.
Article 1648 of the Civil Code: "The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within one year from the date on which the seller may be discharged from the defects or apparent defects of conformity."
The Buyer may decide to implement the warranty against hidden defects of the thing sold within a period of 2 years following the discovery of the defect and within the limits of 5 years from the delivery of the product. It is up to the Buyer to prove that the defect existed before the delivery of the product and was not apparent at the time of delivery. If the existence of a latent defect is proven, Calebasse, according to the choice of the Buyer undertakes, after evaluation of the defect :
Either to refund the full price of the product returned to Calebasse
Or to refund a part of the price of the product if the Buyer wishes to keep the product
11.3 Terms of implementation of the guarantees
If the Buyer wishes to implement the aforementioned legal guarantees, the Buyer must contact Customer Service via the Contact Form.
The Buyer must return the Products concerned unused and in their original packaging to the address indicated on the return label sent by Calebasse.
- FORCE MAJEURE
The occurrence of a case of force majeure, as defined by French law and jurisprudence, will suspend, in whole or in part, the obligations of Calebasse and the Purchaser. The party affected by the case of force majeure undertakes to inform the other as soon as possible of its occurrence and its foreseeable end.
For example, Calebasse cannot be held responsible for delays in the delivery of Products resulting from strikes, postal delays or any other event beyond its control that meets the definition of force majeure.
- PERSONAL DATA & PRIVACY
Calebasse undertakes to respect the confidential nature of personal data communicated by Customers, and to process such data in accordance with Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data.
It is understood that when placing an Order, the information requested is necessary to process the Order and deliver the Product. Calebasse is responsible for such processing.
- INTELLECTUAL PROPERTY
The Calebasse branded Products as well as all trademarks and all illustrations, images and logos and all content appearing on the Site (including but not limited to the TOU and these T&Cs) are and will remain the exclusive property of Calebasse.
Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, or any other content of the Site for any reason and on any medium whatsoever, without the express, written and prior consent of Calebasse is strictly prohibited. The same applies to all copyrights, designs and models, patents appearing and/or used on the Site.
- MISCELLANEOUS PROVISIONS
The present GTC are written in French language. In any case, only the French version will be deemed authentic in case of disputes.
Calebasse reserves the right to modify and update at any time these GTC without prior notice. The provisions of these GTC will continue to apply to orders and sales that occurred before their modification. The modified GTC will apply to all orders placed after the effective date of the modified GTC.
In order to be informed of these possible modifications, Calebasse invites the Buyers to reread the GTC when placing an order on the Site. Each order gives rise to the acceptance of the GTC, it being specified that the order will be subject to the GTC in effect at the time of the order.
The invalidity or unenforceability of any of the clauses of these GTC shall not affect the validity of the other stipulations, which shall retain their full force and scope.
In accordance with the provisions of Articles L. 612-1 et seq. of the French Consumer Code, the Buyer has the possibility to have recourse, free of charge, to a consumer mediator for the amicable resolution of the dispute between the Buyer and Calebasse. Prior to referring the matter to the consumer mediator, the Buyer must contact the Customer Service Department for any dispute with Calebasse by means of the Contact Form.
If no response or amicable agreement is reached at the end of the exchanges with Calebasse within forty-five (45) calendar days, the Purchaser may refer the matter to the Paris Mediation and Arbitration Center ("CMAP"), subject to Article L. 612-2 of the Consumer Code.
The Buyer must refer to the CMAP in one of the following ways:
Either by using the dedicated form on the CMAP website;
Either by e-mail: firstname.lastname@example.org ;
Or by mail to CMAP - Service Médiation de la consommation, 39, avenue Franklin D. Roosevelt, 75008 PARIS.
In any case, the Buyer is bound to respect the rules of the mediation process of consumption that can be consulted on the CMAP website.
For more information on alternative dispute resolution and the online dispute resolution platform, the Buyer may also consult the website: https://ec.europa.eu/consumers/odr.
- APPLICABLE LAW AND DISPUTES
These GTC are exclusively governed by French law.
In the absence of an amicable agreement or in the event of failure of the mediation referred to in the previous article, any dispute relating to these GTC, even in the event of multiple defendants, will be subject to the exclusive jurisdiction of the competent French courts in application of the code of civil procedure.
Last update date : 05/04/2023